It’s not just about care – it’s about truly knowing each person, honouring their journey, and supporting their whole self – body, heart, mind and spirit.
At CraigCare, we truly value each person for who they are. It’s all about the individual – the whole person.
We take the time to understand their life story, their culture, their beliefs, and what matters most to them.
Everyone comes to us with a rich history, shaped by community, home, and years of experience. And we honour that.
By really seeing and knowing each person, we can support them to keep doing the things they love and live with purpose.
That’s what quality of life means to us – helping each person continue to live a life that feels full and meaningful.
At CraigCare, we understand that everyone’s care journey is unique. That’s why we offer a range of aged care options to meet your unique needs – from low to high care and everything in between. If you’re unsure which care option is right for you, our friendly team is always here to help, and you can call our Western Australian team on 0419 856 664 or our Victorian team on 0468 718 856, or click here to submit an online enquiry.
CraigCare has 8 residential aged care homes across Victoria & Western Australia. Please click below to learn more about any of our homes.
A close-knit community that fills the home with laughter and friendship. Learn more about our options for Aged Care in Berwick by clicking below.
Centrally located and easy access to Puckle Street shops and much more. Learn more about our options for Aged Care in Moonee Ponds by clicking below.
Single level building which feels more like a home than residential aged care. Learn more about our options for Aged Care in Mornington by clicking below.
Built with a focus on personal space & multiple outdoor spaces with beautiful gardens. Learn more about our options for Aged Care in Pascoe Vale options by clicking below.
With our neighbour being Clarke Reserve, there’s plenty of walking tracks & park time to enjoy. Learn more about our options for Aged Care in Glenroy by clicking below.
A sense of luxury and opulence with a warm, home-like feel. Learn more about our options for Aged Care in Ascot Waters by clicking below.
We’re a connected home with a strong sense of comrade and friendship. Learn more about our options for Aged Care in Maylands by clicking below.
Albany is an intimate home with a focus on connection to land and farm life. Learn more about our Albany Aged Care options by clicking below.
Community Fundraising Project
This March and April, we are coming together as a whole community – residents, families, friends, and our teams across all of our homes and Support Office – to support local animal rescue shelters.
With heartfelt donations, we’re helping these animals to feel safer, calmer, and loved while they await their forever homes.
Many arrive with nothing, and even small acts of kindness – a soft blanket, a comforting toy, or a special treat – can bring them the reassurance they so desperately need.
Community Givebacks
Second Chance Animal Rescue said it better than we ever could:
“You’re wonderful humans! Please pass on our thanks to your generous donors – the gifts will be a tremendous help to the pets in our care.”
This March and April, our residents, families, friends, and teams across all of our homes and Support Office rallied together to donate supplies to local animal rescue shelters – helping animals feel safer, calmer, and loved while they await their forever homes.
The generosity of our community was overwhelming, and moments like these remind us why giving back matters. It’s who we are.
Read the full story and explore our community givebacks.
We know that choosing a residential aged care provider is not just a practical decision – it’s an emotional one too. That’s why we’ve made our admission process as easy and comforting as possible. At CraigCare, you’re not just moving into a home – you’re becoming part of a close-knit community where genuine care, connection, and a sense of belonging are at the heart of everything we do. Our caring Admissions team is here to walk alongside you & your family every step of the way. If you have any questions, you can call our Western Australian team on 0419 856 664 or our Victorian team on 0468 718 856, or click here to submit an online enquiry.
STEP 1
Reach out to our friendly team – we’re here to listen, answer your questions, and support you from the very beginning.
STEP 2
Explore our warm and welcoming homes, meet the team, and feel the sense of community for yourself.
STEP 3
We’ll explain the process, fees, and funding options with simplicity and transparency – always at your pace.
STEP 4
When the time feels right, complete your application and let us help your loved one settle in with care, dignity, and a true sense of belonging.
We’re here to support you every step of the way. If you’d like to speak with one of our friendly Admissions team members, please call our Western Australian team on 0419 856 664 or our Victorian team on 0468 718 856, or click here to submit an online enquiry.
“I am so thankful and happy my husband is cared for here. Every staff member is kind, supportive and cheerful. The care of Ken has been beyond expectation. It is a hard adjustment after 50 years of marriage to be separated. Ken was no longer safe at home.
The adjustment has been made so much easier because of the caring staff at CraigCare. They are also very supportive of the family members, which added to my adjusting to handing my beloved husband into someone else’s care.
When visiting, I always feel welcomed by all staff. I feel at home, and enjoy getting to know the staff and the other residents. I am totally at ease knowing that Ken is cared for. Ken enjoys bus outings, shopping trips to Bunnings, gardening and helping in the Men’s shed, playing games, attending exercises, special morning and afternoon teas for occasions like Father’s Day and Easter.
I also enjoy having a meal with Ken in the dining room, usually once a week. The meals are presented so beautifully and so very tasty. Great variety and very nutritious – restaurant standard meals.
I would not wish for Ken to be at any other aged care home. He is living at the best!! Thank you every single one of the staff members for your care, given with love and fun.”
“Staff make me feel like Rita is their priority. Whilst I know this is not true – as they have other residents to care for – I appreciate the time and thoughtfulness they have shown. They have absolutely bent over backwards to find the best way of life for Rita while being safe.”
“I could not wish for any better because, in my eyes, I have the best looking after me. There are not enough words – or the right words to say – but two words that I know of have a very powerful meaning…. Thank You.”
“Thank you everyone at CraigCare for all you have done for our mother. Mum has been so happy here. She has felt safe and respected. Staff are always smiling at her which you know is very important for Mum as she is a ‘smiler’.”
“I would like to express my absolute gratitude, appreciation and respect to all the carers and registered nurses who look after me. They are always obliging with a happy disposition. You might say they have hearts of gold.”
“They look after me as if I am part of the family and are there for me at any time. I am very happy here.”
“We are very happy for choosing CraigCare as Dad’s home. He is receiving exceptional care and we could not ask for more. We have not encountered a single staff member without a smile. We appreciate that Dad and all family members are treated with respect, dignity and compassion.”
“Thank you for the exceptional care and compassion you showed our Dad. Your kindness and dedication brought him comfort and meant so much to our family. We are deeply grateful for all you do.”
“CraigCare and staff are to be congratulated on the level of care provided to my mother since her taking up residence. The attention to detail and genuine care are highly commendable. I take comfort in the knowledge that my mother is in safe hands and that all her needs are meet with a warm smile.”
For entry into our CraigCare homes you will need:
Our friendly Admissions team are happy to talk you through each of these steps and support you all the way.
An ACAT assessment is your way to access aged care support.
It is used to determine your eligibility for funding and to decide what level of care you require based on your circumstances and support needs.
For some, the paperwork required for completion can feel confusing, overwhelming and sometimes stressful.
At CraigCare, our team are here to help you every step of the way.
We will support you in completing the necessary paperwork so you can focus on an easy move into our homes and spend quality time with your loved one.
We strongly encourage residents to personalise their rooms as much as possible to make it feel like home.
We provide an electric bed, bedside table and chair.
We encourage you to bring you own special possessions and photo frames for hanging to personalise your room.
Larger items are welcome as long as they do not present a safety issue. This can be discussed prior to your move in day.
No. We fully support “Ageing in Place” where the level of care provided changes as your care needs change.
Decisions about where you will live within the home will prioritise your wellbeing, protection and safety and take into account our ability to provide you with the best possible care.
There may be times when we will need to reassess where you live within the home to ensure we meet these priorities. A comprehensive and individualised care plan will be created upon arrival to our home and is regularly updated depending on your care needs.
At CraigCare some of our aged care fees may be negotiable.
Talk to us about your Refundable Accommodation Deposit and our Extra Service Fees and we will find a solution that best meets your care needs and financial situation.
The Basic Daily Care Fee and Means Tested Care Fee are non-negotiable as these fees are established by Commonwealth Department of Health.
Absolutely yes. This is your home.
We ask you to speak with our care staff regarding when you will be leaving for the day so we are aware of your movements and are able to assist you in whatever you need (e.g. providing you with any required medication, help with arranging transport or a packed lunch).
WE'RE HERE TO HELP
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